Diana Nadim is a writer and editor who has a Master degree in Marketing. She combines her passion for writing with her interest in research and creates thought-provoking content in various fields. She also works as a contributor writer at TrustMyPaper
UX Design 6 min read
UX Writing and Content Strategy: What’s the Difference?
Content is a tool that forms a brand image and directly affects sales. It is able to increase recognition and loyalty from customers, increase trust, create long-term communication and increase engagement. But in order to achieve such results, it is necessary to consider a strategy for content promotion. Moreover, it is necessary to pay attention to the product itself or its application (website). Work with them should be as convenient as possible. Today we will understand how the concept of content strategy and rating relate to each other, as well as analyze their goals and objectives.
UX Writing and Content Strategy: How Do These Concepts Relate?
Content writing is the process of creating all written contents related to a product. Content strategy is a kind of glue that holds all parts of a project together. If it does not have a clear direction or is completely absent, the likelihood that you will suffer a commercial failure is almost one hundred percent. If it is applied in the right place at the right time, then you will have a direct path to achieving the desired results.
The task of UX texts is to help the user achieve his goals through the language. This is the realization of one of the principles of Google, according to which it is necessary to focus on the user, and all the other components of the mosaic of successful product promotion will take their places by themselves.
Few Important Points About Content Strategy
From a practical point of view, content strategy is a plan of action to create, distribute, manage content and analyze its effectiveness. The finished content strategy gives answers to a variety of questions:
- What to write in a blog, on a site, in social networks?
- Where else besides the site and social networks, there is an opportunity to talk about our company? What is interesting to our readers?
- What are their problems that our product solves?
- How often to publish articles?
- What can we write besides the usual articles?
- Who will create the content?
- How many articles, videos, press releases are needed?
- How best to talk about our product?
- What to do with old materials?
- What style should we follow?
- How to measure the audience response to our content?
Content strategy is a concept from the scope of user experience. It means a systematic approach to creating and disseminating information that the product offers to its real and potential buyers. Content strategy implies that a potential client will perceive all the texts of the brand as one unit. That is, the information on the website, on the product packaging, in the press release, on advertising and inside the product (for example, if this is a mobile application) must be consistent and talk about the same thing.
In any case, the content strategy has the following objectives:
- The growth of traffic on the site.
- Increasing brand awareness.
- Increasing user trust and loyalty.
- Creating an expert reputation.
Content managed by the content strategy is created and improved by various departments of the enterprise. It goes through several processing steps at all levels, before becoming useful and practical for the consumer. The content development and management departments focus primarily on content for customers that are directly related to products or services. For example, Trust My Paper, being an essay writing service, write about the content writing trends as well in their blog. In turn, designers and companies pay attention to the internal content of the product, and ease of use (for example, the presence of clear tips when making insurance online). As a result of the success of all these departments, the company receives a positive customer experience.
Thus, being a complex phenomenon, content strategy
- Helps to understand what content your customers need and create it.
- Preserves the unity of the content and helps it to work towards the achievement of common goals.
- Reduces costs by eliminating inactive or inappropriate content channels.
- Increases the efficiency of already used channels
- Helps to assess the time and effort required to generate expert, useful, interesting content.
- Evenly distributes the efforts of the whole team.
As we have already said, UX writing is a part of the content strategy so now we will analyze its specifics as well.
Definition, Specifics, and Goals of UX Writing
A well-designed user interface plays a crucial role in digital marketing. The convenience of using the site or application attracts new visitors, and this, in turn, leads to an increase in revenue. But only one site with an excellent interface is not enough, because you need to remember not only about the UI, but also about UX (user experience), and understand what the difference between them is.
It is extremely important to determine what goals visitors should achieve, and your company along with them. The purpose of visitors may be different – to get the necessary information, download an e-book, purchase a product, and the purpose of a business is completely different, for example, to simplify filling out forms or navigating the site. In the end, it all comes down to finding a balance and creating a win-win situation where users and businesses achieve their goals. UX writing was supposedly created specifically for this purpose.
UX writing is the writing of texts and micro-texts of the interface that are responsible for the convenience of user interaction with the site – page titles, titles of sections and menu items, button labels, instructions, contextual prompts for data entry fields, error notifications, calls for action. The individual tasks of a UX writer often include writing privacy policies, other legal texts, and notifications.
What Does a UX Writer Do?
The mission of UX writer is to use the text to make the interface of the site intuitive to the user. UX texts should be as useful and concise as possible. Here the literary syllable is not important – the UX writer concentrates on helping the user. This does not mean that UX texts can be illiterate.
On the contrary, spelling and punctuation errors, even in micro-texts, will make your user strongly doubt your product. This is the correct statement that you have only one chance to make a first impression.
It also does not mean that UX texts should be dry and heartless – the interface can and should be user-friendly. User interaction with the site should be a pleasant dialogue.
UX Text Objectives
Here are the main goals that are realized by UX writing:
- It brings the user closer to his goal
- It guides the user within the product and provides instructional component and feedback. all this is done in conjunction with the visual part of the product.
- Influence the mood of the user.
- UX texts transfer corporate values. Depending on the specifics of the product, you can allow yourself this or that style of communication.
UX Writing and Copywriting: What Is the Relationship Between Them?
So, let’s understand the difference between a UX writer and a copywriter. Copywriting is a creative process of creating unique textual material of an advertising, presentation, propaganda, and commercial nature. These can be advertising and informational and presentation texts, articles for mass media, corporate publications, etc.
The purpose of copywriting is the creation of “selling” texts that will allow a large number of readers, visitors to be interested and draw their attention to the service or product. Thus, a copywriter is the creator of advertising content and a specialist with knowledge of marketing, methods of persuasion and the needs of a potential client. He not only creates advertising, but also is its creator, and also participates in the implementation of marketing strategies.
In turn, UX-writers write to keep users – their goal is to create the most positive and seamless user experience. And all this with the help of words. Let’s look at an example of how this works even in seemingly hopeless situations.
Error 404 is one of the worst experiences that can happen to users on almost any site. A page that does not exist has a poor user experience. Fortunately, even this experience can be slightly corrected – you just need to find the right words. With a couple of words and a picture, Pixar turns a bad experience into a ridiculous one and eliminates the negative impression of a 404 page hit. This is how UX writing works.
The whole concept of user experience is to understand the target users, their needs, values, abilities, and limitations. The best practices of UX in the context of providing useful content work towards improving the quality of user interaction with the site and improving the perception of the product and its associated services. To achieve this, you need to manage the actions of users for more smooth use of the website or application. On the one hand, this can be achieved with the help of professional UX writing and providing high-quality information content, on the other.
Both of these tasks have a common goal – improving user experience, increasing loyalty, increasing traffic and increasing conversions. The well-thought-out UX in combination with the right design and useful content improves the user experience and allows you to achieve your goals faster.